Marseilles Hotel

Guest Policies

Lowest Available Rates

The room rates you’ll find on our website are the lowest rates available. If you find a lower hotel rate anywhere, please contact our Reservations Department at 800.327.4739.

 

Guarantee Policy

In order to guarantee your hotel reservation online, an advanced deposit in the amount of one night (room plus tax) may be authorized to your card and charged to your credit card on the day of your arrival or any day before. Your reservation may be cancelled if this charge is declined and alternate method of payment is not provided.

For security purposes, registered guests are required to present the same credit card used for any guarantee deposits at check in. If that credit card is unavailable, or if you elect not to use it, we may choose to refund the original deposit and require a different credit card for the charge.

For Special Events: A guarantee deposit in the amount of one night (room plus tax) will be charged when you make your reservation. Reservations may be cancelled if this charge is declined and an alternate method of payment is not provided.

 

Credit Card Payments

If you choose to use the same credit card to pay for your stay that was used to make your reservation, you may see two separate charges on your card, depending on how your reservation was made:

  • A charge for the advanced deposit posted on the day your reservation was made,
  • A second charge for the remaining nights posted on your check out date.

Please also note that if you made your reservation through another site (Expedia, Booking.com, etc.), your incidental charges (resort fee, restaurant or bar charges billed to your room, parking fees, additional amenity/service charges, etc.) may appear as a separate charge.

 

Cancellations and No Shows

Cancellations and changes to your stay dates must be made with our Reservations Department 48 hours prior to your date of arrival. Cancellations made with less than 48 hours notice will be charged one night plus tax to your credit card.  Rooms are held for guests until 5am (EST) on the date following the scheduled arrival date, after which the reservation is cancelled and a no-show charge (one night plus tax) applied to the credit card on file.

For Special Events: Reservations for stays during special events require 14-day advanced notice to cancel or change your reservation without penalty. Cancellation, no shows, or reservation changes made less than 14 days prior to your scheduled arrival date will incur a non-refundable penalty charge.

 

Early Departures

Early departures are considered cancellations for unused dates (including the date of departure) and our 48-hour cancellation policy will apply.

For Special Events: Early departures during special events are considered cancellations for any unused dates (including the actual date of departure) and our Special Events Cancellation Policy will apply.

 

Special Event Dates

A minimum length of stay may apply for special events. For more information on minimum stay requirements for a specific event, please contact reservations at 800.327.4739 or reservations@gomiamibeach.com.

Please see the “Advanced Deposits”, “Cancellations and No Shows”, and “Early Departures” sections above for our special events policies.

View a list of upcoming special events. We reserve the right to change or add events.

 

Security Deposit

Guests are required to leave a $150 USD deposit in cash or by credit card. The portion unused by incidentals will be refunded at checkout. Depending on your bank, it may take 5 to 7 business days for refunded amounts to be reflected in your account.

 

Resort Fees

The Marseilles Hotel charges a $15 + tax per day resort fee.

Our resort fee is an excellent value and includes:

  • Two lounges and an umbrella at the beach (1 pass for each day of your stay)
  • Free Wi-Fi for your entire stay
  • $1 house cocktails at our nightly happy hour
  • Unlimited local calls
  • Use of the business center

 

Occupancy Limits

Please be aware of the following maximum occupancy limits for our guest rooms:

  • Deluxe and Oceanview King – Max. 2 Adults
  • Deluxe and Oceanview Double – Max. 4 Adults
  • 3 Bed Rooms – Max. 4 Adults
  • Junior and Jacuzzi Suites – Max. 2 Adults

 

Additional Guests

All rates are for single or double occupancy. Additional adults or children 12 years and older may stay in the room (up to the occupancy limit for that room type) for $10 plus tax per additional person.

 

Extra Beds

Rollaway beds will be provided upon request (subject to availability) for $15 plus tax per day. Limit of one extra bed for rooms with king beds only. Extra beds cannot be provided for rooms with 2 double beds.

 

Minimum Guest Age

Guests must be 18 years or older to check-in. Guests under 18 years old must be accompanied by a registered adult for the duration of the stay.

 

Pets

Pets are not permitted in the hotel’s public areas or guest rooms, with the exception of documented service animals.

 

Smoking

The Marseilles Hotel is proud to be a smoke-free property. Smoking is prohibited in public areas of the hotel and in guest rooms. A $200 cleaning fee will be charged for smoking in guest rooms.

 

Quiet Hours

For the comfort of our guests, we as that all guests observe quiet hours from 11pm to 9am.

 

Parking

We offer 24-hour self-parking for $31 plus tax per car, per day. The hotel parking lot is a block away (approx. 500 feet or a 2 minute walk) from our hotel. Parking spaces are limited and provided on a first come, first serve basis. Parking spaces cannot be reserved in advance of arrival. Parking passes available at the Front Desk and must be displayed at all times.

 

Sending Mail and Packages to the Hotel

We are happy to receive your packages and hold them for your until you arrive for your stay. Please read our Mailing Instructions and Package Policies for information about our terms and fees prior to sending mail to the hotel.