Ongoing Construction Notice
We would like to inform you that there is intermittent ongoing construction taking place at the property adjacent to ours which may cause some noise during your stay. We apologize for any inconvenience caused and want to assure you that we are doing our best to assign guests to quieter rooms. Please note that this situation is beyond our control, but we will do everything in our power to minimize any disruptions to your stay. We understand that this may affect your experience, so we have already discounted our rates to reflect the current situation. Thank you for your understanding and patience.
Lowest Available Rates / Know Your Booking Source
Book directly with us with confidence! The room rates you’ll find on our website or by calling our Reservations Department are the lowest rates available. Plus, you’ll get the most flexible options for reservation modifications and cancellations. We always price-match legitimate rates at the time of booking.
There are lots of illegitimate booking sites appearing on the internet. They might seem like a good deal, but could cause you headaches down the line when they don’t send your reservation to us, or create headaches when you try to cancel or modify your reservation. If you see lower rates on other websites, we encourage you to question whether they’re legitimate and report them to our Reservations Department at 800.327.4739 so we can investigate them.
Book direct and get the best prices available.
To secure your hotel reservation online, a deposit equal to one night’s room and tax may be authorized on your credit card at the time of booking. This deposit will be charged to your credit card on the day of arrival or any day prior. If this charge is declined and an alternate method of payment is not provided, your reservation may be canceled.
For security purposes, registered guests are required to present the same credit card used for any guarantee deposits at check-in. If the credit card is not available or if you choose not to use it, the deposit will be refunded and a different credit card will be required for the charge.
For Special Events: A deposit in the amount of one night (room plus tax) will be charged when you make your reservation. Reservations may be canceled if this charge is declined and an alternate method of payment is not provided.
Credit Card Payments
If you choose to use the same credit card to pay for your stay that was used to make your reservation, you may see separate charges on your card, depending on how your reservation was made:
- A charge for the advanced deposit within 48 hours of when your reservation was made, and
- Authorization for all remaining charges (room, incidentals, taxes, and fees) will be taken at check-in. This authorization may be incremented during your stay based on charges billed to your account. The total balance due will be charged on your check-out date.
Please also note that if you made your reservation through another site (Expedia, Booking.com, etc.), your incidental charges (resort fee, restaurant or bar charges billed to your room, parking fees, additional amenity/service charges, etc.) may appear as a separate charge.
Please note that we accept American Express, Visa, and Mastercard and that only EMV-capable credit or debit cards can be accepted.
Guests are required to leave a $100 security deposit on a credit card at check-in. The portion unused by incidentals will be refunded at checkout. Depending on your bank, it may take 5 to 7 business days for refunded amounts to be reflected in your account. If you prefer to pay incidentals with cash, you may do so at checkout by notifying our agents assisting you.
Due at Check-In
All room charges, taxes, and fees must be paid at check-in. To summarize the above, the following are due at check-in:
- If the reservation was booked with a credit card, guests must present the card used when booking to be authorized for the entire stay.
- Security Deposit ($100 on credit card)
The Marseilles Hotel charges a $35 + tax per day resort fee.
Our Resort and Bar Fee is an excellent value and includes:
- Two lounges and an umbrella at the beach (1 pass for each day of your stay)
- Free Wi-Fi for your entire stay
- Cocktails at our nightly happy hour
- Free domestic calls from your room
We strive to be completely transparent about our charges and the items on your bill. Our staff will gladly review your bill, explain all charges, and make necessary adjustments for you. We ask all guests with billing questions to please submit copies of their bills and questions to firstname.lastname@example.org. Whenever possible, we prefer our guests to allow us to explain charges and resolve billing issues before initiating disputes with their credit card companies. To ensure your requests are handled promptly, please do not direct billing questions to our reservations department or front desk. One of our managers will reply to your billing questions within 3 to 5 business days.
Cancellations and No Shows
Cancellations and changes to your stay dates must be made with our Reservations Department 48 hours prior to your date of arrival. Cancellations made with less than 48 hours’ notice will be charged one night plus tax to your credit card. Rooms are held for guests until 5 am (EST) on the date following the scheduled arrival date, after which the reservation is canceled and a no-show charge (one night plus tax) is applied to the credit card on file.
For Special Events: Reservations for stays during special events require 14-day advanced notice to cancel or change your reservation without penalty. Cancellations, no-shows, or reservation changes made less than 14 days prior to your scheduled arrival date will incur a non-refundable penalty charge.
Early departures are considered cancellations for unused dates (including the date of departure) and our 48-hour cancellation policy will apply.
For Special Events: Early departures during special events are considered cancellations for any unused dates (including the actual date of departure) and our Special Events Cancellation Policy will apply.
Special Event Dates
A minimum length of stay may apply for special events. For more information on minimum stay requirements for a specific event, please contact reservations at 800.327.4739 or email@example.com.
Please see the “Advanced Deposits”, “Cancellations and No Shows”, and “Early Departures” sections above for our special events policies.
View a list of upcoming special events. We reserve the right to change or add events.
Please be aware of the following maximum occupancy limits for our guest rooms:
- Classic King and Signature Oceanview King – Max. 2 Adults
- Classic Double and Signature Oceanview Double – Max. 4 Adults
- Classic Three Bed – Max. 4 Adults
- Junior Suites, Hot Tub Suites, and Penthouse Suites – Max. 2 Adults
All rates are for single or double occupancy. Additional adults or children 12 years and older may stay in the room (up to the occupancy limit for that room type) for $10 plus tax per additional person.
Rollaway beds will be provided upon request (subject to availability) for $15 plus tax per day. Limit of one extra bed for rooms with king beds only. Extra beds cannot be provided for rooms with 2 double beds.
Minimum Guest Age
Guests must be 18 years or older to check-in. Guests under 18 years old must be accompanied by a registered adult for the duration of the stay.
Pets are not permitted in the hotel’s public areas or guest rooms, with the exception of documented service animals.
The Marseilles Hotel is proud to be a smoke-free property. Smoking is prohibited in public areas of the hotel and in guest rooms. A minimum $200 cleaning fee will be charged for smoking in guest rooms for each occurrence.
It is our policy that we do not allow anyone to possess firearms in public areas of our hotel. If you are traveling with a firearm, please store it unloaded in your room safe. The only exceptions are:
A. Sworn federal, state, or local law enforcement officers while on official business and, when off duty when required to carry weapons in the jurisdiction by statute, ordinance, or rule, or an exception otherwise made by a Regional Senior Vice President.
B. Insured and/or bonded armored car service employees under contract to the hotel, hotel guests, tenants, or concessionaires, when required by law or for insurance.
C. Airline flight crew members authorized by federal law who have current and valid credentials issued by the Department of Homeland Security/TSA as Federal Flight Deck Officers (“FFDOs”).
It is our intention is simply to provide a reasonable degree of safety and security at all times for every guest, tenant, customer, visitor, and team member coming onto our property.
For the comfort of our guests, we as that all guests observe quiet hours from 10 pm to 8 am.
We offer 24-hour self-parking for $31 plus tax per car, per day. The hotel parking lot is a block away (approx. 500 feet or a 2-minute walk) from our hotel. Parking spaces are limited and provided on a first-come, first-serve basis. Parking spaces cannot be reserved in advance of arrival. Parking passes are available at the Front Desk and must be displayed at all times.
Sending Mail and Packages to the Hotel
We are happy to receive your packages and hold them for you until you arrive for your stay. Please read our Mailing Instructions and Package Policies for information about our terms and fees prior to sending mail to the hotel.
It is the Marseilles Hotel’s practice to enter any occupied room a minimum of once per 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied room.